avia masters

Brand Overview

Avia Masters is an online casino brand that has been in operation since 2015. The company behind it claims to have extensive experience in the gaming industry and has established itself as a reputable player in the market. Headquartered in Cyprus, Avia Masters operates under a license issued by the Government of Curacao, which regulates its activities. Despite being an established brand, Avia Masters does not seem to be as prominent or well-known as some other online casinos.

Registration

Creating an account on Avia Masters is relatively straightforward and takes only a few minutes to complete. https://avia-master.ca New players can register using various social media platforms, including Facebook and Twitter, which is convenient for those already established in the digital world. Users must provide personal data, such as name, email address, phone number, date of birth, and residence address. The casino also requests additional security questions to verify account ownership.

One drawback of Avia Masters’ registration process lies in its lack of clarity regarding documentation requirements. No guidelines or recommended documents are provided for players seeking to withdraw funds above a certain amount (likely due to anti-money laundering regulations). This omission creates confusion and raises concerns about the verification procedure’s effectiveness in preventing identity theft.

Account Features

Avia Masters offers various account features that allow users to customize their gaming experience:

1. Multiple currencies: The platform supports several popular currencies, including USD, EUR, and RUB.
2. Bonus points system: Users can earn bonus points for playing games, redeemable for cash or used in the Aviator Challenge.
3. Loyalty program: Avia Masters offers a tiered loyalty scheme with exclusive rewards, benefits, and higher payout rates for loyal customers.

However, upon closer inspection of these features, some concerns arise:

• The bonus points system might be confusing due to its complex rules, which could deter players from exploring this reward.
• No detailed information is provided on the requirements for reaching each tier within the loyalty program. This lack of transparency raises questions about how a player’s rewards are calculated.

Bonuses

Avia Masters’ promotional strategy revolves around various bonuses designed to attract new customers and keep existing ones engaged:

1. Welcome bonus: A 100% match deposit bonus up to €250 (and an additional 50 free spins) on the first four deposits.
2. Regular tournaments: Daily, weekly, or monthly contests that award players with cash prizes.

Upon further examination of these promotions, several concerns come up:

• The welcome bonus only applies to specific games (some slot machines), which might not cater to every player’s preferences.
• No information is provided about the maximum withdrawal limits on tournament winnings. This oversight leaves uncertainty around how funds are allocated in such cases.

Payments and Withdrawals

Avia Masters allows various payment options for deposits:

1. Bank transfers: Supported but with varying processing times, which can range from a few hours to several days.
2. Credit/debit cards: VISA, MasterCard (with specific card restrictions).
3. E-wallets and cryptocurrencies: Various alternatives like Skrill, Neteller, Bitcoin (or BTC).

However, issues with withdrawals have been reported by players:

• Withdrawal limits are unclear or may change over time.
• Specific fees for bank transfer deposits were imposed on some users without prior notice.

Games

Avia Masters boasts an extensive library of games from a variety of providers. The platform’s game categories are:

1. Slots: Classic, Video slots and progressive jackpots.
2. Live Casino Games: Blackjack, Roulette, Baccarat, Poker with real dealers interacting through webcams or live chat.

However, it appears that Avia Masters uses a small subset of providers’ games from the larger pool available elsewhere, limiting player choice:

• The exclusive slots collection includes few titles and may lack exciting new releases.
• Table game enthusiasts might find limited options within specific categories (e.g., Blackjack variants).

Categories

Avia Masters categorizes its library into various sections to help users navigate:

1. Popular Games: Featuring well-known titles with a proven track record among players.

However, other more niche or recently introduced games are either absent from popular sections or listed in less prominent categories, making it hard for new customers to discover these features:

• While some newly released slots receive ample promotion on the homepage and social media channels.
• Inconsistent categorization across different sections hinders easy discovery of specific game genres.

Providers

Several renowned software providers are represented at Avia Masters:

1. NetEnt: Known for top-tier slots with engaging graphics and rewarding bonus features.
2. Microgaming: Famed for progressive jackpots, rich storyline-based slots, or entertaining non-slot experiences like Bingo.

However, certain industry leaders and well-known suppliers appear to be missing from their platform’s selection:

• The absence of other established software providers might suggest an incomplete game library.
• Missing the latest releases may also mean Avia Masters could miss attracting players interested in specific new titles.

Mobile Version

Avia Masters offers mobile compatibility with native applications available for both Android and iOS platforms. Users can download the app directly from the website or find it through their respective stores (Apple App Store, Google Play).

However, concerns have been raised about its usability due to inconsistencies:

• Navigation menus in the mobile version appear disorganized compared to desktop browsing.
• The layout does not adapt well on smaller screens.

Security and License

Avia Masters adheres to industry standards regarding data protection (SSL encryption) and employs a robust system against unauthorized access. However, specific concerns surrounding player trust come up:

• A few users claim issues accessing their personal info or claiming they had trouble updating payment information without authorization.
• The limited availability of additional security measures may deter cautious players.

License

Avia Masters operates under the Curacao e-Gaming License Number 136/2014 issued by the Government of Curacao. This license governs both online gaming activities and responsible gaming practices:

• However, this might raise questions about its reputation in handling sensitive issues like player trust, responsible gaming practices.

Support

Avia Masters provides several channels for customer assistance:

1. Email Support: Available through a dedicated email address.
2. Phone support: Direct access to the casino’s customer service team via phone calls.
3. Live Chat: Interacting with Avia Masters’ agents in real-time.

However, reported issues arise regarding its timeliness and professionalism:

• Response times may be longer than anticipated or appear uncoordinated at certain times of day (even after hours).
• Some users expressed frustration with the support team’s knowledge about specific games, rules or tournaments.